To ensure the commercial operations run smoothly and on time;
Answer call, treat emails, quotation requests and conduct constant follow up with customers;
Liaise with Procurement team for price request and follow up;
Manage team members under his/her direct supervision;
Prepare quotes, sales orders, deposit invoices, balance invoices and receipts on ERP;
Insert new customer accounts on the Proginov database;
Follow up on orders with procurement and the customer and feed the open SO extraction;
Feed the ‘quotation follow-up’ sheet;
Communicate delivery dates / interventions to customers and synchronize with the storekeeper/delivery team;
Liaise with accounting for the receipt’s allocations;
Ensure the proper invoices and customer filing;
Identifies and analyses customer preferences to properly direct sales efforts;
Consults with potential customers to understand their needs; identifies and suggests products, or services that will meet those needs;
Provides leadership to the sales team;
Motivates and encourages sales team to ensure targets are met;
Reviews and analyses sales and operational records and reports; uses data to project sales, determine profitability and targets, and identify potential new markets;
Resolves customer complaints, staffing problems, and other issues that may interfere with efficient sales operations;
Collaborates with executive leadership to develop sales quotas and strategies;
Acts as company representative at trade association meetings;
Meet clients outside of office and showroom if required;
